Your journey.
Clear arrangements.
Booking, changes, cancellations, waiting time and itinerary details for Apex chauffeur services.
Last updated: 3 October 2026
Hourly mileage allowance
Hourly and as-directed chauffeur bookings include 10 miles per hire hour for the Mercedes-Benz S-Class, E-Class, V-Class and BMW 7 Series. All other chauffeur vehicles include 5 miles per hire hour. An eight-hour booking therefore includes 80 or 40 miles respectively. Additional mileage and any charges are confirmed with your itinerary. Airport transfer fares are quoted per journey.
Your booking
An enquiry is a request for a quotation. Your booking is confirmed when Apex accepts it in writing and the agreed payment requirements are met. Check the vehicle, passengers, pickup date and time, addresses and any stops on your confirmation. Tell us promptly if any details are incorrect.
Prices and payment
Your quotation states the total price, applicable taxes, payment deadlines and the services included. For hourly or full-day bookings, it confirms the minimum hire period, included hours and mileage, and additional-hour or mileage rates. Parking, tolls, airport charges and other agreed extras are identified before you commit.
As directed within London and the M25
Select as directed when you need a chauffeur available for your itinerary within London and the M25. Provide your starting address, pickup time and expected duration. Your quotation confirms the hours, mileage and price. Additional time, stops or travel outside the agreed area must be agreed with Apex and may change the quotation.
Changes and cancellations
Contact Apex by email or WhatsApp as soon as you need to change or cancel, quoting your booking reference. Cancel at least 5 days before the scheduled pickup to avoid the full late-cancellation charge; any earlier cancellation costs are stated in your booking confirmation. Cancellations received less than 5 days before pickup carry the full booking charge, subject to the fair-charge adjustments below. Date changes are subject to vehicle and chauffeur availability, and any price difference is confirmed before acceptance.
Fair cancellation charges and refunds
For consumer bookings, any cancellation amount must reflect the reasonable direct loss caused by the cancellation. We take account of costs saved and replacement bookings, take reasonable steps to reduce losses, and reduce the charge where required. Advance payments are credited against the charge rather than charged twice; any remaining balance is refunded. Your statutory rights are unaffected.
Airport collections and waiting
Provide your flight or tail number, airport, terminal or FBO, passenger contact and preferred meeting details. Your confirmation states the included waiting time and extra waiting or parking charges. Notify Apex of changed or cancelled flights and contact us if you cannot find your chauffeur. Additional waiting and itinerary changes are agreed where possible.
Passengers, luggage and child seats
Provide the passenger count, number and size of bags, and any equipment, accessibility or child-seat requirements before booking. Vehicle capacity and requested arrangements are confirmed for your booking. Passengers must use the provided seat belts and follow safety instructions. Tell us about any special requirements before you travel.
Extra stops and return journeys
List each via address in journey order and provide return pickup details if needed. A return journey is only included when it appears in your confirmation. Additional stops, extended waiting or changes to the route may incur the agreed extra charges.
Delays and vehicle changes
Allow suitable time for flights, appointments and events. We will communicate material delays and discuss a suitable alternative if the agreed vehicle becomes unavailable. Any replacement or material change is agreed with you. If Apex cannot provide the booked service, payments for the service not supplied are refunded, without limiting your statutory rights.
Questions or complaints
Contact Apex with your booking reference and details of the issue so we can review it. Keep your quotation and confirmation for reference. These chauffeur terms apply to chauffeur bookings; separate conditions apply to self-drive hire.
Contact info@apexserviceslondon.co.uk or WhatsApp Apex about your booking.